Terms of Serivce

Promogator is an online marketplace which allows users to sell custom branded promotional products with their company brands and logos.   The products listed on the promogator platform are owned by the their respective sellers in the marketplace.  Promogators products and services are provided by promogator These Terms of Service ("Terms") govern your access to and use of Promogators website, products, and services ("Products"). 

Note: These Terms of Service are effective as of September 25, 2017.  

promogator ("promogator", "our", "us" or "we") provides the services offered by Promogator (the "Services") through our website, accessible at https://www.promogator.com(the "Site"], and our applications for mobile devices (the "Applications").

Please read carefully the following terms and conditions ("Terms") and our Privacy Policy, which may be found at https://www.promogator.com/privacy_policy. These Terms govern your access to and use of the Site, Applications and Services and all Site Content (defined below), and constitute a binding legal agreement between you and promogator.

By accessing or using the Site, Applications or Services, or by posting any Member Content, you acknowledge that you have read, understood and agree to be bound by these Terms. promogator reserves the right, at its sole discretion, to modify, discontinue or terminate any account without notice.  All members of the promogator platform must comply with community rules or account will be subject to termination.

1) Key Terms related to Content

• "Content" means text, graphics, images, music, software, audio, video, information or other materials, including the infrastructure used to provide such Content.

• "Promogator Content" means all Content that promogator makes available through the Site, Applications or Service, including any Content licensed from a third party, but excluding Member Content.

• "Member" means a person that completes our account registration process, as described under "Account Registration" below.

• "Member Content" means all Content that a Member posts, uploads, publishes, submits or transmits to be made available through the Site, Application or Services.

• "Site Content" means Member Content and Promogator Content.

2) Eligibility

The Site, Applications and Services are intended solely for persons who are 13 or older. Any access to or use of the Site, Applications or Services by anyone under 13 is expressly prohibited. By accessing or using the Site, Applications or Services you represent and warrant that you are 13 or older.

You will not use Promogator if you are located in a country embargoed by the U.S., or are on the U.S. Treasury Departments list of Specially Designated Nationals.

You will not use Promogator if you are a convicted sex offender.

3) Account Registration

In order to access certain features of the Site, Applications and Services and to post any Member Content on the Site, Applications or through the Services, you must register to create an account ("Account"). You may register with Promogator through your account with certain third party social networking services, including Facebook and Twitter (collectively, "SNS"). When you register through your SNS account, you will be asked to login to the Services using your SNS account credentials. By creating an Account via your account with an SNS, you are allowing Promogator to access your SNS account information and you are agreeing to abide by the applicable terms and conditions of your SNS in your use of the Services via such SNS. Members have the option to disable the connection between their Promogator Account and SNS account at any time by accessing the SNS account and disconnecting access to the Services.  All features on our site including: Creating online estimate, Ordering Invoices, Make an offer, Price Buster, Order Sample, Estiamte Order, CEO Deals and all features of website require account creation to access content.

You will not share your password, let anyone else access your Account, or do anything else that might jeopardize the security of your Account. You will not transfer your Account to anyone without first getting our written permission.

We reserve the right to suspend or terminate your Account if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete.

4) Privacy

See our Privacy Policy at https://www.promogator.com/privacy_policy for information and notices concerning promogator collection and use of your personal information.

5) Ownership

The Site, Applications, Services and Site Content are protected by copyright, trademark, and other laws of the United States and foreign countries. To the extent permitted by applicable law, promogator owns all right, title and interest in and to the Site, Applications, Services and Site Content, including all associated intellectual property rights. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Site, Applications, Services or Site Content.  When placing an order for custom products you agree that you have authroize accesss to print or reproduce the logos in which you are buying the products for on each particular party.  In the event of copyright or trademark violations due to member misuse, your account will be terminated and all evidence, proofs email correspondence will be sent over to appropriate party for investigation.   Promogator marketplace will not be held liable for wrongdoing of user and doing so is violation of terms and conditions.

6) Application License

If you decide to use an Application, subject to your compliance with these Terms, promogator grants you a limited non-exclusive, non-transferable, revocable license, without the right to sublicense, for you to install, access and use such Application on a mobile device that you own or control, solely for your personal and non-commercial purposes. promogator reserves all rights in the Applications not expressly granted to you by these Terms.

7) Promogator Content and Member Content License

Subject to your compliance with these Terms, promogator grants you a limited, non-exclusive, non-transferable license, without the right to sublicense, to access, view, download and print any Promogator Content solely for your personal and non-commercial purposes. Subject to your compliance with these Terms, promogator grants you a limited, non-exclusive, non-transferable license, without the right to sublicense, to access and view any Member Content solely for your personal and internal business purposes. You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Site, Applications, Services, or Site Content except as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by promogator or its licensors, except for the licenses and rights expressly granted in these Terms.

8) Member Content

We may permit Members to post, upload, publish, submit or transmit Member Content. promogator does not claim any ownership rights in any Member Content and nothing in these Terms restricts any rights that you may have to use and exploit any Member Content. By making available any Member Content through the Site, Applications or Services, you grant promogator a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such Member Content only on, through or by means of the Site, Applications or Services.

You are solely responsible for all Member Content that you make available through the Site, Applications and Services. You represent and warrant that you are the sole owner of all Member Content that you make available through the Site, Applications and Services or you have all rights, licenses, consents and releases necessary to grant to promogator the rights in such Member Content, as contemplated under these Terms. You also represent and warrant that neither the Member Content nor your posting, uploading, publication, submission or transmittal of the Member Content or promogator use of the Member Content will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

Members may post comments and other content so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. promogator reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

9) General Prohibitions

You agree not to do any of the following, either directly or indirectly:

• Post, upload, publish, submit, provide access to or transmit any Content that:

1. i.infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy.

2. ii.violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability.

3. iii.is fraudulent, false, misleading or deceptive.

4. iv.is defamatory, obscene, vulgar or offensive, pornographic or contains nudity.

5. v.promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group.

6. vi.is violent or threatening or promotes violence or actions that are threatening to any other person.

7. vii.promotes illegal or harmful activities or substances.

• Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any Content, software, products, services or other intellectual property obtained from or through this Site, without our express written consent.

• Use, display, mirror or frame the Site or Applications, or any individual element within the Site or Applications, the Promogator name, any Promogator trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without our express written consent.

• Access, tamper with, or use non-public areas of the Site or Applications, our computer systems, or the technical delivery systems of our providers.

• Attempt to probe, scan, or test the vulnerability of any promogator system or network or breach any security or authentication measures.

• Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by promogator or any of our providers or any other third party (including another user) to protect the Site, Applications or Site Content.

• Attempt to access, monitor, search, copy, download or scrape the Site, Applications, or Site Content, for any purpose, through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like], or through the use of any manual process, other than the tools provided by promogator within the Site or by means of generally available third party web browsers, without our express written permission.

• Take any action that is harmful to, inconsistent with or disruptive of the Site or Applications, and/or the beneficial use and enjoyment of the Site by its users, including but not limited to any form of unauthorized automated traffic or scripted scraping, or taking any action that may impose, in our discretion, an unreasonable load on our infrastructure.

• Access or use the Site, Applications, or Site Content, to design, develop, test, update, operate, modify, maintain, support, market, advertise, distribute or otherwise make available any website, program, application, service, device, technology, product, or computer program that competes with, or enables or provides access to, use of, operation of or interoperation with, the Site or Applications.

• Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation.

• Use any meta tags or other hidden text or metadata utilizing a promogator or Promogator trademark, logo URL or product name without promogator express written consent.

• Use the Site, Applications or Site Content for any commercial purpose or the benefit of any third party or in any manner not permitted by these Terms.

• Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Site, Applications, or Site Content to send altered, deceptive or false source-identifying information.

• Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Site, Applications or Site Content.

• Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Site or Applications.

• Collect or store any personally identifiable information from the Site or Applications from other users of the Site or Applications without their express permission.

• Impersonate or misrepresent your affiliation with any person or entity.

• Use the Site if you are a convicted sexual offender.

• Violate any applicable law or regulation or.

• Encourage or enable any other individual to do any of the foregoing.

promogator reserves the right, at any time and without prior notice, to remove or disable access to any Site Content that promogator, at its sole discretion, considers to be objectionable for any reason, in violation of these Terms or otherwise harmful to the Site, Applications or Services.

10) Links

The Site, Applications or Service may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by promogator. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access a third party website from the Site, Applications or Service, you do so at your own risk, and you understand that this Agreement and our Privacy Policy do not apply to your use of such sites. You expressly relieve promogator from any and all liability arising from your use of any third-party website, service, or content. Additionally, your dealings with or participation in promotions of advertisers found on the Site, Applications or Service, including payment and delivery of goods, and any other terms (such as warranties) are solely between you and such advertisers. You agree that promogator shall not be responsible for any loss or damage of any sort relating to your dealings with such advertisers.

11) Change or Termination

We may, without prior notice, change the Site, Applications or Services, stop providing the Site, Applications or Services, or create usage limits for the Site, Applications or Services. We may permanently or temporarily terminate or suspend your access to the Site, Applications or Services without notice or liability, for any reason or for no reason, including if in our sole determination you violate any provision of this Agreement. Upon termination of this Agreement or your access to the Site, Applications or Services for any reason or no reason, you will continue to be bound by the terms of this Agreement which, by their nature, should survive termination, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12) Disclaimers

THE SITE, APPLICATIONS, SERVICES AND SITE CONTENT ARE PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. promogator EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. promogator MAKES NO WARRANTY THAT THE SITE, APPLICATIONS, SERVICES OR SITE CONTENT WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. promogator MAKES NO WARRANTY REGARDING THE QUALITY OF ANY PRODUCTS, SERVICE OR SITE CONTENT OBTAINED THROUGH THE SITE, APPLICATIONS OR SERVICES OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY SITE CONTENT OBTAINED THROUGH THE SITE, APPLICATIONS OR SERVICES.

YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SITE, APPLICATIONS OR SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE, APPLICATIONS OR SERVICES. YOU UNDERSTAND THAT promogator DOES NOT SCREEN OR INQUIRE INTO THE BACKGROUND OF ANY USERS OF THE SITE, APPLICATIONS OR SERVICES, NOR DOES promogator MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS OF USERS OF THE SITE, APPLICATIONS OR SERVICES. promogator MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OF THE SITE, APPLICATIONS, OR SERVICES OR THEIR COMPATIBILITY WITH ANY CURRENT OR FUTURE USERS OF THE SITE, APPLICATIONS OR SERVICES.

We take no responsibility and assume no liability for any Member Content posted or sent over the Site, Applications or Service. You shall be solely responsible for your Member Content and the consequences of posting or publishing it, and you agree that we are only acting as a passive conduit for your online distribution and publication of your Member Content. You understand and agree that you may be exposed to Member Content that is inaccurate, objectionable, or otherwise unsuited to your purpose, and you agree that we shall not be liable for any damages you incur or allege to incur as a result of Member Content.

13) Indemnity

You agree to defend, indemnify, and hold promogator, its officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with:

1. i.Your access to or use of the Site, Applications, Services or Site Content,

2. ii.Your Member Content

3. iii.Your violation of these Terms.

14) Limitation of Liability

YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE SITE, APPLICATIONS, SERVICES AND SITE CONTENT REMAINS WITH YOU. NEITHER promogator NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITE, APPLICATIONS, SERVICES OR CONTENT WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SITE, APPLICATIONS, SERVICES, SITE CONTENT , OR FROM ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OF THE SITE, APPLICATIONS OR SERVICES OR OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE, APPLICATIONS OR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE], PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT promogator HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

IN NO EVENT WILL promogator AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SITE, APPLICATIONS, SERVICES OR SITE CONTENT EXCEED ONE HUNDRED DOLLARS ($100). THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN promogator AND YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

The Service is controlled and operated from its facilities in the United States. We make no representations that the Service is appropriate or available for use in other locations. Those who access or use the Service from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable United States and local laws and regulations, including but not limited to export and import regulations. You represent and warrant you are not located in a country embargoed by the United States or that has been designated by the United States government as a “terrorist-supporting” country, and that you are not a foreign person or entity blocked or denied by the United States government or otherwise listed on any United States government list of prohibited or restricted parties. Unless otherwise explicitly stated, all materials found on the Service are solely directed to individuals, companies, or other entities located in the United States

You and promogator acknowledge that, in the event of any third party claim that the iTunes Store Sourced App or your possession and use of that iTunes Store Sourced App infringes that third party’s intellectual property rights, as between promogator and Apple, promogator, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms.

You and promogator acknowledge and agree that Apple, and Apple’s subsidiaries, are third party beneficiaries of these Terms as related to your license of the iTunes Store Sourced App, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms as related to your license of the iTunes Store Sourced App against you as a third party beneficiary thereof.

Without limiting any other terms of these Terms, you must comply with all applicable third party terms of agreement when using the iTunes Store Sourced App.

16) Processing & Privacy Payments

Promogator platform does not store credit card numbers or private client information onsite.  Third party company is used to securely  store data and credit card numbers offsite. In an event of a breach, customers will be notified and proper steps will be taken to protect security of customer.    All estimates and orders are issued an order number which is referenced to track orders and process payments.  Payments for marketplace vendors will be distributed when order is shipped to client.  promogator platform charges a 20% fee for all merchants using platform to process orders and payments.  In the event of dispute, promogator will contact merchant on sellers behalf and offer resolution.  Refunds are not accepted for custom printed items all sales are final.   For blank products customers must return in 15 day period and occur a 25% restocking fee for all orders.  RMA will be issued for all orders and must be sent back with authorization.  Please see Terms of Merchant for more details.

17) Proprietary Rights Notices

Al trademarks, service marks, logos, trade names and any other proprietary designations of promogator used herein are trademarks or registered trademarks of promogator. Any other trademarks, service marks, logos, trade names and any other proprietary designations are the trademarks or registered trademarks of their respective parties.

18) Controlling Law and Jurisdiction

These Terms and any action related thereto will be governed by the laws of the State of California without regard to its conflict of laws provisions.

19) Arbitration

Any dispute arising from or relating to the subject matter of this Agreement shall be finally settled by arbitration in California using the English language in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. ("JAMS") then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of JAMS arbitrators in accordance with the Streamlined Arbitration Rules and Procedures of JAMS. Judgment upon the award so rendered may be entered in a court having jurisdiction, or application may be made to such court for judicial acceptance of any award and an order of enforcement, as the case may be. Any arbitration under this Agreement will take place on an individual basis: class arbitrations and class actions are not permitted. YOU UNDERSTAND AND AGREE THAT BY ENTERING INTO THIS AGREEMENT, YOU AND promogator ARE EACH WAIVING THE RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION. Notwithstanding the foregoing, each party shall have the right to institute an action at any time in a court of proper jurisdiction for injunctive or other equitable relief.

20) Notification Procedures

We may provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through posting of such notice on our website, as determined by us in our sole discretion. We reserve the right to determine the form and means of providing notifications to our Users, provided that you may opt out of certain means of notification as described in this Agreement. We are not responsible for any automatic filtering you or your network provider may apply to email notifications we send to the email address you provide us.

21) Entire Agreement

These Terms constitute the entire and exclusive understanding and agreement between promogator and you regarding the Site, Applications, Services, Site Content, and Member Content and these Terms supersede and replace any and all prior oral or written understandings or agreements between promogator and you regarding the Site, Applications, Services and Content.

22) Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without promogator prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. promogator may assign or transfer these Terms, at its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

23) Notices

Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given by promogator:

1. i.via email (in each case to the address that you provide)

2. ii.by posting to the Site or via the Application. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.

24) General

The failure of promogator to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of promogator. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise. If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.  By signing up and creating an account or placing any orders or estimates you are accepting the conditions of terms and services for our marketplace.  

25) How to contact Promogator

We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Site, Applications and Services. If you have any enquiries about these Terms or any questions, complaints or claims with respect to the Applications, please contact us at info@promogator.com. 

26) Custom provided merchandise / Contract Printing

On products provided by customers we require 5/7% overruns for all jobs printed on parts provided by customer.   You will require to bring in extra parts for setup pieces / molding and products will be loss during production.   All orders receive a free electronic proof and also a pre-production sample photo before mass produced.  Products will not start until customer signs off on proof approval.  In the event of a misprint of parts promogator will refund the price of the printing if over the 5/7% threshold of overrun allowance.   Promogator will not be held responsible for arrival of damaged merchandise from third party carriers.   Although we try our best to notify customers when parts arrive damaged, it is the responsibility of the customer to address concerns with their suppliers of blank products.   As a platform to facilitate contract printing via the promogator platform for customer provided items we have created such tools to help the experience of the user and insure the best accuracy when printing a job. 

No Job will start without a PG Invoice Number.   Estimates are not considered orders until paid or agreed upon user merchant and the customer.   Once the order is received an Order number will be issued automatically via the promogator platform and can be viewed via email or downloaded from the My account section of the website next to its associated Order Number.   Customers may add their own PO numbers for their eternal reference  in the promogator orders dashboard.    Inside each order there is a Real time status link that allows customers to view thier order in real time.  Customers may be able to but not limited to:  Change address, update address, request color change on order, add PMS Pantone Colors for imprint method, Add packaging to order, Add shipping labels for mailing out when order is done, Make comments on artwork, Download serial numbers, upload artwork, sign proofs, check status of order in production.

Promogator will not accept any packages to any of our warehouses until there is a physical order number issued by our system.  This is to prevent any lost items in our warehouse.  All orders received are logged into the system and barcode / tagged to ensure quality.

Standard turnaround time for all orders are 7-10 business days from the time an order is placed unless stated otherwise.  The turn around time starts once order is  approved, product is in hand or whichever comes last.   It is the responsibility of the customer to get the products they are printing in our warehouse in a timely manner.  From the time the order is signed and approved there is a 10 day grace period for storage.  Items that are in warehouse longer than 30 days will be considered abandoned and promogator will discard the products.  In the event that the client brings more products than agreed upon the invoice, a separate charge will be added to the order.  If the order QTY do not match the QTY received by merchant (Promogator)  we will issue a refund for the total items missing.  

All orders have a min run charge and setup charge for customer provided products normally 100 units.   If the order is placed for 40 units and a customer brings in 30 units than nothing happens to order since the min of order is being used for the order.  If the custom sends 99 units nothing will happen as it is covered by our min order policy.  If the customer brings in over the 100+ units invoice will be voided and new invoice will be issued with proper chargers for order. 

From the time order is approved and signed customer has 7 days to arrange for products to print for their respective order number.  In the event that customer sends partial packages they must notify promogator for status of blanks being provided by customer.   Due to the type of printing, all orders are printed together and thus will not allow partial orders to be printed.  Customer will be refunded the amount of products for printing that did not arrive in time for the mass production.   All parts that are delivered after order is in production will have to be billed as a separate order.  It is not the responsibility of promogator to coordinate products provided by customer as a service promogator has created a Product drop off feature that logs in all boxes that come in from third party shippers.  Although we try our best to stay organized,  the responsibility of customer provided parts is the responsibility of each customer. 

If the order is set for will call the customer has 5 business days to arrange for shipping without paying any storage fees.  LTL shipments must be coordinated inside the promogator platform and proper BOL and Paperwork must be uploaded to each order.   Email communication for order is not a valid form of communication.

Orders shipped via promogator platform are automatically connected via API of respective carriers such as Fedex, UPS, DHL and addresses must be checked by customer.   It is the responsibility of the customer to add or modify addresses to the final destination.  Promogator is not to be held responsible for missing packages by carriers. 

Shipping with your own shipper account is available online via the Shipping Providers features inside promogator.   All orders that need to be shipped by customer account must be connected via promogator platform.   We do not allow third party shipments via email, phone or sms.  If the user does not want to connect account they have the option to upload labels or request to be billed for shipment from time order is placed.

27) Overseas Production Time Frames

All orders coming from promogator overseas program will require a 12-15 business lead time from the time proofs are signed off and samples are approved.   The jobs will not start until

A.  Customer completes payment

B.  Customer approved Electronic Proof Sample (e-proof via RTS Dashboard)

C.  Customer approved production sample.

The turn around time will start which ever comes last.  Tracking number can be provided from DHL upon request from our overseas office.   Lead times can't be guaranteed for our overseas program

due to changes in Chinese Business Policies.   Production time 12-15 business days does not include the time of shipping to arrive to USA office.  If the final destination of the products are located in United States customer will need to provide label Fedex / UPS or pay for shipping to reach final destination.