🔒 2. Privacy Policy

Last updated: October 2025

This Privacy Policy explains how Promogator (“we,” “us,” or “our”) collects, uses, and protects your personal information.

1. Information We Collect

·       Personal Information: name, email, phone number, billing/shipping address.

·       Order Information: artwork, proof approvals, and notes related to your projects.

·       Payment Details: processed securely via encrypted payment gateways (we do not store full credit card numbers).

·       Technical Data: IP address, browser type, and device information.

·       SMS & Notification Data: mobile phone number and notification preferences managed within your account.

2. How We Use Your Information

We use your information to:

·       Process orders and provide proof approvals;

·       Send order updates, tracking links, and invoices;

·       Communicate with you via email or SMS (if opted in);

·       Improve our website, products, and customer experience;

·       Comply with legal and tax obligations.

3. SMS Communication Policy

When you provide your mobile number, you consent to receive text messages related to your orders, including:

·       Order confirmations and production updates;

·       Proof approvals and artwork status;

·       Shipping and delivery notifications;

·       Payment confirmations or invoice details.

We never send spam or promotional texts.

You can manage or revoke consent at any time via:

·       Your Notification Manager within your Promogator account; or

·       Replying STOP to any text message.

Standard message and data rates may apply.

4. How We Protect Your Data

We use SSL encryption, secure servers, and restricted access to protect your information.
Despite these safeguards, no data transmission over the internet is completely secure. You share information at your own risk.

5. Third-Party Services

We may share limited information with trusted third parties (such as shipping carriers, payment processors, or CRM software) as needed to complete your orders.
We do not sell, rent, or trade personal data.

6. Your Rights

Depending on your jurisdiction, you may:

·       Access, correct, or delete your personal data;

·       Request data portability;

·       Opt out of certain communications.

You may contact privacy@promogator.com to exercise your rights.

7. Cookies

We use cookies for session management, analytics, and personalization. You may disable cookies through your browser settings.

8. Data Retention

We retain order-related data for as long as necessary to fulfill obligations (typically 3–7 years) unless you request deletion where legally permitted.

9. Children’s Privacy

Our services are not directed toward children under 16. If you believe a child has provided information, contact us to remove it.

10. Updates

We may update this Privacy Policy periodically. Updates will appear on this page with a new “Last Updated” date.

💳 3. Refund & Return Policy

Last updated: October 2025

Promogator specializes in custom promotional products made to your approved specifications. Please review the following carefully:

1. All Sales Final

Once artwork proofs are approved and production begins, all sales are final.
No cancellations or refunds are allowed after proof approval.

2. Order Issues or Defects

If a product arrives damaged or does not match the approved proof:

·       Notify us within 7 days of receipt;

·       Include clear photos and a written description;

·       We will evaluate the claim and, if valid, repair, replace, or refund the item at our discretion.

3. Shipping Delays

Promogator is not responsible for shipping delays, customs issues, or incorrect shipping information provided by customers.

4. Color & Material Variations

Slight differences in colors, textures, or material finishes may occur and do not qualify as defects.

5. Refunds (if applicable)

If a refund is approved, it will be processed via the original payment method within 7–10 business days.

6. Contact Information

For all refund, return, or SMS privacy inquiries:
📧 support@promogator.com
🌐 www.promogator.com
🏢 Las Vegas, Nevada, USA